Return Policy

Last updated: November 3, 2026

Faulty on arrival, damaged in transit or the wrong item? We will put it right. Because vaping products are hygiene-sensitive and age-restricted, opened or used devices and pods cannot be returned for change of mind.

At a glance

Situation	Report within	What we do
Device or pod faulty on arrival	7 days of delivery	Replacement or refund
Damaged in transit	48 hours of delivery	Replacement or refund
Wrong flavor or item, or item missing	7 days of delivery	We send the correct item
Unopened, factory-sealed product you no longer want	14 days of delivery	Refund once received back

Defective or dead-on-arrival products

A product counts as defective if, on first use, it will not fire, will not charge, leaks e-liquid out of the box, has a burnt taste from the first puff, or shows a display or button fault.

• Contact us within 7 days of delivery with your order number, the product and flavor, and a clear photo or short video showing the problem (for example the device being charged or puffed with no response).
• For pod systems, please also tell us which battery or power bank the pod was used with — replacement pods only work with their matching device.
• Once the claim is approved we send a replacement of the same item (or a similar item if it is out of stock) or refund it. In most cases you do not need to post the faulty item back.

Normal wear and the natural end of a disposable’s e-liquid or battery life are not defects. Damage caused by dropping, water exposure, overheating, using an incompatible charger or tampering is not covered.

Wrong or missing items

If we sent the wrong product or flavor, or an item is missing from your parcel, tell us within 7 days of delivery with a photo of what you received and the packing slip. For mix & match pack sets, we check against the flavors you listed in your order notes. We ship the correct items at no cost to you.

Unopened products

You may return products that are unopened, unused and still in their original factory-sealed packaging within 14 days of delivery.

• Contact us first to get return approval and the return address — parcels sent without approval cannot be matched to an order.
• Return shipping for change-of-mind returns is paid by you, and the original shipping charge is not refunded. Because vapor products cannot go through the US Postal Service, you must use a private carrier that accepts them; we recommend a tracked service.
• Pack sets can only be returned as a complete, unopened set.
• Items are inspected on arrival. Products with broken seals, removed wrapping or signs of use are not accepted and will not be refunded.

What cannot be returned

• Opened, used or partially used disposable devices, pods and kits, including when you simply do not like the flavor or nicotine strength. For hygiene and regulatory reasons we cannot accept or resell them.
• Products whose security seal or retail packaging has been removed, unless they are defective.
• Products damaged by misuse, accident, water or incorrect charging.
• Products returned more than 14 days after delivery, or without prior approval.

How to start a claim or return

1. Email us (address below) or message us on WhatsApp with your order number, the item(s) concerned and the reason, plus photos or video where required.
2. We reply within one business day with the next steps.
3. For approved returns of unopened products, pack the items securely and include your order number.

Refunds

Refunds cover the product price. Shipping charges are refunded only if the order was cancelled before dispatch, the parcel was lost in transit, or the problem was our error (faulty, damaged or wrong items).

Order cancellations

You can cancel an order free of charge while it has not yet shipped — contact us as soon as possible with your order number. Orders that fail age verification, or are addressed to an area where the products cannot legally be delivered, are cancelled by us and refunded in full. Parcels returned to us after a failed delivery are handled as described in our Shipping Policy.

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