Privacy Policy

Last updated: November 3, 2026

This Privacy Policy explains how VAPICOS US collects, uses, shares and protects your personal information when you visit this website or place an order, and the choices and rights you have.

Information we collect

• Information you give us — name, email, phone number, billing and shipping address, date of birth, order notes, account login details and messages you send to customer support (by email, contact form or chat).
• Age verification information — the result of age checks and, if requested, an image of your government-issued ID. ID images are used only to confirm your age and identity.
• Order and payment information — products purchased, order value and payment status. Card details are entered directly with our payment processors; we do not receive or store your full card number.
• Device and usage information — IP address, browser and device type, approximate location, referring website, pages viewed and actions taken on the site, collected automatically through cookies, pixels and similar technologies.

How we use your information

• To process, ship and track your orders and handle returns and claims.
• To verify that you are 21 or older and that we can legally deliver to your address.
• To prevent fraud and protect the security of our customers and the website.
• To provide customer support and send service messages about your order.
• To understand how the site is used, measure advertising and improve our products and services.
• To send marketing emails if you have opted in.
• To meet legal, tax and regulatory obligations, including the record-keeping and reporting requirements that apply to online sales of vapor products.

How we share it

We share personal information only with parties that help us run the store, or where the law requires it:

• Payment processors to authorize and process payments and detect fraud.
• Age and identity verification providers to confirm buyers are 21+.
• Shipping carriers to deliver your parcel and collect an adult signature.
• Technology providers for website hosting, email delivery, customer chat and support tools.
• Analytics and advertising partners as described under Cookies, pixels and analytics.
• Government authorities where required by law, for example state tax reporting of delivery sales, or in response to a valid legal request.

We do not sell your personal information for money, and we do not share it with third parties for their own unrelated marketing.

Cookies, pixels and analytics

We use cookies and similar technologies to keep your cart and account working, remember your preferences and age confirmation, and analyze site traffic. We may also use analytics and advertising tags — such as Google Analytics/Google tags and the Meta (Facebook) Pixel, managed through a pixel management plugin — which collect information about the pages you view and actions you take (for example adding to cart or completing a purchase) to measure performance and show relevant ads on other platforms.

You can block or delete cookies in your browser settings, use the opt-out tools offered by Google (Ads Settings) and Meta (Ad Preferences), or enable a Global Privacy Control (GPC) signal in your browser, which we honor as an opt-out of targeted advertising for that browser. Blocking essential cookies may stop the cart and checkout from working.

Marketing messages

We send marketing emails only if you subscribe. Every email contains an unsubscribe link, and you can also ask us to remove you at any time. Order and shipping emails will still be sent because they are needed to fulfil your purchase.

Security and retention

The site uses SSL/TLS encryption, and access to customer data is limited to people and providers who need it. No system is completely secure, so please use a strong, unique password for your account. We keep order and verification records for as long as needed to fulfil orders and to meet tax, accounting and legal record-keeping requirements, then delete or anonymize them.

Your privacy rights

Depending on where you live, including California, Colorado, Connecticut, Virginia, Texas and other states with consumer privacy laws, you may have the right to:

• know what personal information we hold about you and receive a copy;
• correct inaccurate information;
• delete your personal information (subject to legal record-keeping exceptions);
• opt out of targeted advertising, “sale” or “sharing” of personal information and certain profiling; and
• appeal our decision if we decline your request.

To make a request, contact us using the details below. We will verify your identity before acting on a request and respond within the time required by law (normally 45 days). You may use an authorized agent, and we will not discriminate against you for exercising your rights.

California residents (CCPA/CPRA)

In the past 12 months we have collected the categories of information listed above (identifiers, commercial information, internet activity, approximate geolocation and age-verification information) for the business purposes described in this policy. We do not sell personal information for money. Use of advertising pixels may be considered “sharing” for cross-context behavioral advertising under California law; you can opt out by enabling GPC in your browser or by contacting us. We do not use sensitive personal information to infer characteristics about you.

Minors

This website is intended only for adults aged 21 and over. We do not knowingly collect personal information from anyone under 21. If we learn that we have collected information from a minor, we will delete it.

Changes to this policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page, and the “Last updated” date above shows when it was last revised.

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