FAQs

Last updated: November 3, 2026

Quick answers about our products, ordering, age verification, shipping and returns.

Products

Are your products authentic?

Yes. We sell genuine products from the brands we list, including ELF BAR, Geek Bar, Lost Mary, FASTA, Foger, Vapepie and Vapengin, shipped in their original factory-sealed packaging.

What nicotine strength are the devices?

Most of the disposables and pods we carry contain 5% (50 mg/mL) nicotine salt e-liquid. The exact strength for each product is listed on its product page and printed on the packaging — always check before you buy.

Are the devices rechargeable?

Yes. All the disposables we sell, such as the Geek Bar Pulse X, Lost Mary MT35000 Turbo, FASTA Alien 51K, ELF BAR Pi9000, Vapepie Galactic Gleam and Vapengin Mecha, have a built-in battery that recharges with a USB-C cable, so you can use every drop of e-liquid. Charge with a standard USB-C cable and never leave a device charging unattended.

How many puffs will I get?

Each product page shows the manufacturer’s puff rating. These are estimates measured under test conditions; your real total depends on how long and how often you puff and which power mode you use (for example, boost or turbo modes use e-liquid and battery faster).

What are Foger Switch Pro Pods?

Pre-filled replacement pods that click onto the reusable Foger Switch Pro power bank. The power bank is not included with the pods — you need a Switch Pro kit to use them.

Ordering

How do mix & match pack sets work?

Pack sets (3, 5, 7 or 10 pieces depending on the product) let you choose any combination of the available flavors — repeats are welcome. Add the pack to your cart, then list your chosen flavors in the “Order notes” box at checkout, for example “2 × Blue Razz Ice, 3 × Watermelon Ice”. If you leave the notes empty or a flavor is out of stock, we contact you before shipping.

What payment options are available?

Major credit and debit cards. All available methods are shown at checkout — see Payment Methods.

Can I change or cancel my order?

Yes, while it has not shipped yet. Contact us as soon as possible with your order number.

Age verification

Who can buy from this store?

Only adults aged 21 or older. Our products contain nicotine and are intended for adult vapers only.

How do you check my age?

Before shipping, we check the buyer’s name, address and date of birth, which may include an electronic check against independent data sources. If that check is not conclusive, we may ask you for a photo of a valid government-issued ID. At delivery, an adult aged 21+ must sign for the parcel and may be asked to show ID. See our Age Verification Policy.

Can someone else sign for my parcel?

Yes, any adult aged 21 or older at the delivery address can sign, provided they can show valid ID if asked. Parcels cannot be left unattended or handed to anyone under 21.

Shipping

Where do you ship from?

All orders ship from our warehouse in Dallas, Texas, to street addresses within the United States.

How long does shipping take?

Orders are processed within 1–2 business days, then typically arrive 1–5 business days after shipping depending on your location. See the Shipping Policy for details.

Do you ship to every state?

No. Some states, counties and cities restrict online vape sales or flavored products. We do not ship to restricted areas, and if your address is in one we cancel and refund the order. You are responsible for knowing the laws where you live. We also cannot ship to P.O. boxes or APO/FPO addresses.

Where can I find my tracking number?

It is emailed to you when your order ships and is always visible under My Orders.

Returns

What if my device is faulty?

Tell us within 7 days of delivery and include a photo or short video of the problem. Once approved we send a replacement or refund, usually without needing the faulty item back.

Can I return a flavor I don’t like?

Opened or used devices cannot be returned for hygiene and regulatory reasons. Unopened, factory-sealed products can be returned within 14 days of delivery — see our Return Policy.

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