Shipping Policy

Last updated: November 3, 2026

Tracked delivery across the United States. Orders are packed at our Dallas, Texas warehouse and shipped in plain, discreet packaging. Every order is for adults 21+ and may need an adult signature at delivery.

Shipping rates

Shipping options and the exact cost for your address are calculated at checkout and shown before you pay. Any fee for adult-signature delivery is already included in the shipping price shown — there are no hidden handling charges.

When a free-shipping offer is running, it is shown in the announcement bar and applied automatically at checkout once your order qualifies.

Processing times

Orders are picked, packed and handed to the carrier from our Dallas, TX warehouse within 1–2 business days of payment confirmation and successful age verification. Most orders leave the same or next business day.

• Business days are Monday to Friday, excluding US federal holidays.
• During launches, sales and holiday peaks, processing can take up to 3 extra business days.
• If an order needs extra age or payment verification, processing starts once that has been completed.
• You receive a shipping confirmation email with your tracking number as soon as the parcel leaves our warehouse.

Delivery estimates

These times apply after your order has shipped:

Destination	Typical transit time
Texas and neighboring states	1–3 business days
Rest of the contiguous US	2–5 business days
Remote and rural addresses	5–8 business days

Transit times are carrier estimates, not guaranteed delivery dates. Weather, holidays and carrier volume can add time.

Carriers and tracking

Under federal law, vapor products cannot be sent through the US Postal Service, so we ship with private and regional carriers that are approved to deliver age-restricted products. The carrier is chosen automatically based on your address.

Your tracking number is emailed to you at dispatch and is always available in My Orders. Carrier scans can take up to 24 hours to appear. If tracking has not updated for more than three business days, contact us and we will open an investigation with the carrier.

Age check and adult signature

All products on this site contain nicotine and are sold only to adults aged 21 or older. Before an order ships we verify the buyer’s age (see our Age Verification Policy).

• Parcels are shipped with adult signature required. A person aged 21+ must be present to sign and may be asked by the driver to show a valid government-issued photo ID.
• Parcels cannot be left at the door, with a neighbor or with anyone under 21.
• Carriers usually make up to three delivery attempts. If delivery fails, the parcel is returned to us — see returned parcels below.

Where we deliver

We ship to residential and business street addresses within the United States. We do not ship internationally, and we cannot deliver to P.O. boxes, APO/FPO/DPO military addresses, freight forwarders or parcel lockers, because these cannot accept an adult-signature delivery.

State and local restrictions

The sale and delivery of vapor products is regulated at the federal, state and local level, including the federal PACT Act, which sets registration, labeling and age-verified delivery requirements for online sellers. Some states, counties and cities ban online vapor sales entirely, ban flavored products, or limit nicotine strength.

• We do not ship to states or localities where the sale or delivery of the products ordered is prohibited.
• Restricted areas can change at short notice. If an address turns out to be in a restricted area, we will cancel the order and issue a full refund before dispatch.
• You are responsible for knowing and complying with the laws that apply where you live. Placing an order confirms that you may lawfully buy and possess the products at your delivery address.
• Where required by law, we report shipment details to state tax authorities.

Discreet packaging

Orders leave in plain outer packaging that does not describe the contents beyond the age-restricted delivery labeling required by law. Devices and pods travel in their original sealed retail packaging inside the outer box.

Delayed, lost or damaged parcels

1. Delayed: if your parcel has not arrived within 2 business days after the estimated delivery date, email us with your order number.
2. Marked delivered but not received: check with neighbors and building reception, then contact us within 48 hours of the delivered scan so we can open a carrier claim.
3. Damaged: photograph the outer box and the products before opening further and send the photos to us within 48 hours of delivery. Keep all packaging until the claim is resolved.

Address changes and returned parcels

Please double-check your street address, unit number and ZIP code before you pay. We can update an address while the order is still being packed; once it is with the carrier the address can no longer be changed.

If a parcel comes back to us because the address was incorrect, nobody aged 21+ was available to sign, the recipient failed the ID check or the parcel was refused, we will either reship it (a new shipping charge applies) or refund the product cost. The original shipping charge is not refundable in these cases.

For returns and refunds, see our Return Policy.

Start shopping